Statement Regarding Suspension of Utility Disconnections From the Desk of the City Manager

Statement Regarding Suspension of Utility Disconnections
From the Desk of the City Manager

There has been information circulating regarding the City of Lake Worth Beach’s Suspension of Utility Disconnections.   In an effort to ease any fear being experienced by any of our residents and customers, and to set the record straight I want to provide the facts.

During the COVID-19 crisis the City of Lake Worth Beach IS NOT DISCONNECTING UTILITY SERVICES for any utility accounts within the entire utility service area.  This includes within the City limits and the areas our utilities serve in unincorporated Palm Beach County and the Village of Palm Springs.  Any information to the contrary is false.  All will continue to receive electricity, water and sewer services.

The suspension of disconnections began on Wednesday March 18th and is in effect until April 30th.  It may be extended based on the needs of the community at that time.

There were customers whose service was temporarily suspended during the transition period earlier in the week before the suspension was fully implemented.  Most contacted the City and they were reconnected immediately, and all fees and charges are being credited back to those customers.   A few accounts did not contact the City for reconnection and staff is visiting those addresses in person to confirm that these units are vacated either because the customer moved at an earlier date or because they are one of our ‘snow birds’ who are living somewhere else right now.

Please know City staff and the City Commission are doing our very best to address the issues involved in this crisis and to take care of our residents.  Thank you for remaining calm and understanding as we move forward together.