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It turns out that after I hit submit once my credit card information was in, I got the above message. Then I tried it again and got the same message. So, I went down to Utilities Customer Service to pay in person and was told that the on-line payment had registered twice. They backed one of the payments out.
Beware of this problem - wasn't the system down over the weekend for maintenance? Did they forget to turn off the message alerting people to that fact? Does anything surprise us anymore?