Wednesday, May 17, 2017

City Press Release: “Phone Scam targeting Lake Worth Utility Customers”.

Please Note: This affects all Lake Worth Utility customers, not just residents of the City of Lake Worth.

On May 16, 2017 it came to the attention of the City of Lake Worth that phone scammers posing as City of Lake Worth employees are targeting customers across our service territory. These scammers may use false phone numbers that could appear on a caller ID to be City of Lake Worth. They then threaten to shut the power off unless a payment is made immediately with a Green Dot MoneyPak card or personal credit card.
     These calls are not from the City of Lake Worth. Lake Worth Utilities will never call and demand credit card information or take Green Dot MoneyPak cards as payment with the threat of disconnection. The City does not ask for any personal information from customers unless the customer initiates the contact.
     If customers ever receive a strange call and are in doubt, they are encouraged to hang up and call Lake Worth Utilities at 561-533-7300. Authorities have been notified of this scam. Those who may have been a victim, should contact us at 561-533-7300 or make a Suspicious Incident Report with the Palm Beach County Sheriff’s office at 561-688-3400. Once a customer is given a case number, they should contact Lake Worth Utilities who will forward the information to the Detective in charge.

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