Tuesday, June 13, 2017

Our City’s volunteers deserve better.


This is really nagging me.

There are people out there who think they can use our volunteers like their own personal punching bag to vet whatever frustration they have at the moment. Complaints are to be directed to City workers, staff, City leadership, and elected officials. Not our volunteers

If you have a problem with the City contact one of the above, or if the problem persists, find a Realtor to sell your home and move. Have a business and you’re not happy with the City? Don’t complain to our volunteers in the Annex, Library, helping out at City Hall, or anywhere else. Sell your business to somebody else. Now’s a good time to do that.

I happened to drop by the City Hall Annex building yesterday (for the details about what I saw, most of you know how to contact me). The Annex — for those of you not aware — is the historic, former City Hall at the northwest corner of Lake Avenue and Federal Highway. It’s just east of the Cultural Plaza. The Information Desk is staffed by volunteers and provides a needed service for those visiting the City of Lake Worth, or for residents who would like to know more about what is going on. They maintain a list of current events so the information is always up-to-date. It’s very impressive it is completely staffed by volunteers.

The Information Desk occupies a prominent area, just across from where people can pay their utility bills. There is a steady flow of traffic through the building which I can attest to with my visit yesterday. The thing about the appearance of the desk is it does look very “official”. It is behind glass, with a typical sliding window that is open while the area is occupied. This could be the “front desk” of any city hall in the United States.

It is important to remember the people that operate the Information Desk are volunteers and not officially part of the City’s bureaucracy. In other words, it’s not the place to submit your complaints or rail on about your experience with code enforcement, your utility bill, or if you other problems with an employee or a City commissioner or the mayor.

All these volunteers can do is point you in a direction — beyond that? — please spare these volunteers stories of woe about City operations. That is not their function.

We are very lucky and fortunate to have these volunteers serving as ambassadors for the City and dispensing needed information for visitors and residents.

City Hall is on Lake Ave. west of our City’s Annex building just across Dixie Hwy. Take a stroll some day. There are many very good, helpful, and knowledgeable Realtors along the way. They’ll be more than happy to listen to your complaints and find you some other city you can then complain about all day long.

Leave our volunteers alone.

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